PSE customer alert: Be aware of scams targeting utility consumers

Puget Sound Energy reminds you to be aware of scammers and con artists who target utility consumers across the country posing as utility representatives and demanding immediate payment of an “overdue” bill to avoid disconnection of your energy service.

Recent scams include:

  • Scammers going door-to-door offering to restore power for a fee, or asking if your power is out. This is NOT something PSE workers would do.
  • Phone calls using “spoofing technology” that displays Puget Sound Energy’s name and phone number when they call to threaten disconnection of service—usually within 30 minutes—if immediate payment is not made with a prepaid debit or money card.
  • A caller, falsely claiming to be from Puget Sound Energy, leaves a message to call back a number, usually an unfamiliar 1-800 or area code number.

Protect yourself

Contact us and local authorities if you suspect or experience fraudulent activity.

  • PSE never asks or requires customers who have delinquent accounts to purchase a prepaid debit card to avoid disconnection.
  • Customers who have delinquent accounts receive multiple notifications from PSE by mail and over the phone for several weeks prior to disconnection.
  • Customers with concerns about a call to pay their bill should hang up and dial PSE directly at 1-888-225-5773 by looking up the phone number on PSE.com or on their PSE bill.
  • PSE encourages you to report suspicious, fraudulent calls and emails. These agencies have taken the lead on investigating utility scams:

Washington Attorney General’s Office

1-800-551-4636
www.atg.wa.gov/FileAComplaint.aspx#Online

Federal Trade Commission

1-877-FTC-HELP
www.ftc.gov/complaint

Lynn Murphy

Sr. Local Government Affairs Representative

Puget Sound Energy

1660 Park Lane

Burlington WA 98233

360-766-5467 work

360-770-2106 cell

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